This policy explains what personal information the NACOPHA Membership app collects, why we collect it, how we protect it, and the choices and rights you have, including how to delete your account and your data. By using the app you consent to what is described here.
Sera hii inaeleza taarifa binafsi zipi ambazo programu ya Uanachama wa NACOPHA inakusanya, kwa nini tunazikusanya, tunavyozilinda, na haki na maamuzi uliyo nayo, ikiwa ni pamoja na jinsi ya kufuta akaunti na taarifa zako. Kwa kutumia programu hii unakubali yaliyoelezwa hapa.
The short version. We collect only what a membership record needs. Your HIV status is optional, is never used for advertising, and is never sold. You can delete everything yourself, from inside the app, at any time.
Kwa kifupi. Tunakusanya kile tu kinachohitajika kwa kumbukumbu ya uanachama. Kutoa hali yako ya VVU ni hiari, haitumiwi kamwe kwa matangazo, na haiuzwi kamwe. Unaweza kufuta kila kitu mwenyewe, ukiwa ndani ya programu, wakati wowote.
Information we collect
Taarifa tunazokusanya
- Identity and contact: name, date of birth, gender, phone number, email, and optionally National ID (NIDA). Utambulisho na mawasiliano: jina, tarehe ya kuzaliwa, jinsia, namba ya simu, barua pepe, na kwa hiari kitambulisho cha taifa (NIDA).
- Location: the region, district, ward and street or village you type in. The app does not read your device GPS. Mahali: mkoa, wilaya, kata na mtaa au kijiji unachoandika. Programu haisomi GPS ya kifaa chako.
- Sensitive health information, only what you choose to give: HIV and ART status, year of diagnosis, health facility and CTC number. It is kept confidential and is hidden on your profile behind a tap-to-reveal. Taarifa nyeti za afya, ni zile tu unazochagua kutoa: hali ya VVU na ARV, mwaka wa kugundulika, kituo cha afya na namba ya CTC. Zinatunzwa kwa siri na zimefichwa kwenye wasifu wako hadi ubofye ili kuzionyesha.
- Membership and payments: membership type, status, and records of membership-fee payments made by mobile money. Uanachama na malipo: aina ya uanachama, hali yake, na kumbukumbu za malipo ya ada yaliyofanyika kwa simu.
How we use your information
Jinsi tunavyotumia taarifa zako
- To create and run your NACOPHA membership and your digital card. Kutengeneza na kuendesha uanachama wako wa NACOPHA na kadi yako ya kidijitali.
- To process membership-fee payments and show you your payment history. Kushughulikia malipo ya ada na kukuonyesha historia ya malipo yako.
- To contact you about your membership, and, only if you consent, about NACOPHA programmes and services. Kuwasiliana nawe kuhusu uanachama wako, na, kama tu umeridhia, kuhusu programu na huduma za NACOPHA.
- To support members and improve our services. Kuwahudumia wanachama na kuboresha huduma zetu.
We do not use your information to profile you, to target advertising, or to train any automated decision system.
Hatutumii taarifa zako kukuchanganua kitabia, kulenga matangazo, wala kufundisha mfumo wowote wa maamuzi ya kiotomatiki.
Legal basis and consent
Msingi wa kisheria na ridhaa
We process your data on the consent you give during registration, in line with the Personal Data Protection Act, 2022 of Tanzania. Giving health information is optional. You may withdraw consent at any time by editing your profile, writing to us, or deleting your account.
Tunashughulikia taarifa zako kwa ridhaa unayotoa wakati wa usajili, kwa mujibu wa Sheria ya Ulinzi wa Taarifa Binafsi ya Tanzania ya mwaka 2022. Kutoa taarifa za afya ni hiari. Unaweza kuondoa ridhaa yako wakati wowote kwa kuhariri wasifu wako, kutuandikia, au kufuta akaunti yako.
How we share information
Jinsi tunavyoshirikisha taarifa
We do not sell your personal data. We share only what is needed with our payment processor (Selcom and the mobile-money networks) to complete a payment you yourself start, and whatever the law requires us to disclose. Your health information is never shared for advertising and is never sent to a payment processor.
Hatuuzi taarifa zako binafsi. Tunashirikisha kile tu kinachohitajika na mtoa huduma wa malipo (Selcom na mitandao ya simu) ili kukamilisha malipo uliyoanzisha wewe mwenyewe, pamoja na kile sheria inatutaka kutoa. Taarifa zako za afya hazishirikishwi kamwe kwa matangazo na hazipelekwi kamwe kwa mtoa huduma wa malipo.
Where your data is kept
Taarifa zako zinahifadhiwa wapi
Your data is held in a database on a server that NACOPHA owns and controls, hosted in a data centre in Germany. Only NACOPHA staff who need access in order to run membership have it. Because the server sits outside Tanzania, your data crosses a border; we rely on your consent for this, and the protections in this policy apply wherever the data is held.
Taarifa zako zinahifadhiwa kwenye database iliyoko kwenye server inayomilikiwa na kudhibitiwa na NACOPHA, iliyopo kwenye kituo cha data nchini Ujerumani. Ni watumishi wa NACOPHA wanaohitaji kuziona kwa ajili ya kuendesha uanachama pekee ndio wanaozifikia. Kwa kuwa server iko nje ya Tanzania, taarifa zako zinavuka mpaka; tunategemea ridhaa yako kwa jambo hili, na ulinzi ulioelezwa kwenye sera hii unatumika popote taarifa zilipohifadhiwa.
Data security
Usalama wa taarifa
Data travels over encrypted connections (HTTPS) and rests on access-controlled servers. Your account is protected by your password and, if your device supports it, by biometrics. Backups are encrypted and held under the same controls.
Taarifa zinasafiri kwa mtandao uliosimbwa (HTTPS) na kuhifadhiwa kwenye server zenye udhibiti wa ufikiaji. Akaunti yako inalindwa kwa nenosiri lako na, kama kifaa chako kinaruhusu, kwa alama za mwili. Nakala za akiba zimesimbwa na zinatunzwa chini ya udhibiti huohuo.
Data retention
Muda wa kutunza taarifa
We keep your information for as long as your membership is active. When you delete your account we erase your personal and health data as described below. Financial records may be kept for as long as accounting and audit rules require, with your identifying details removed.
Tunatunza taarifa zako kwa muda wote uanachama wako unapoendelea. Ukifuta akaunti yako tunafuta taarifa zako binafsi na za afya kama ilivyoelezwa hapa chini. Kumbukumbu za fedha zinaweza kubaki kwa muda unaotakiwa na sheria za uhasibu na ukaguzi, taarifa zinazokutambulisha zikiwa zimeondolewa.
Deleting your account and data
Kufuta akaunti na taarifa zako
You can permanently delete your account at any time, from Profile › Delete Account inside the app. That erases your personal and health information and disables your login. If you cannot open the app, write to nacopha@nacopha.or.tz from your registered address and we will delete your data within 30 days. Full detail is on our data deletion page.
Unaweza kufuta akaunti yako kabisa wakati wowote, kupitia Wasifu › Futa Akaunti ukiwa ndani ya programu. Hatua hiyo inafuta taarifa zako binafsi na za afya na kuzima uwezo wako wa kuingia. Kama huwezi kufungua programu, andika kwa nacopha@nacopha.or.tz ukitumia anwani uliyosajili, nasi tutafuta taarifa zako ndani ya siku 30. Maelezo kamili yapo kwenye ukurasa wa kufuta taarifa.
Children
Watoto
Membership is meant for adults aged 18 and over. We do not knowingly collect data from children. See our Child Safety Standards.
Uanachama ni kwa watu wazima wenye miaka 18 na zaidi. Hatukusanyi taarifa za watoto kwa kujua. Angalia Viwango vyetu vya Ulinzi wa Mtoto.
Your rights
Haki zako
You may see your personal data, correct it, delete it, withdraw your consent, and ask us for a copy of what we hold, by using the app or by writing to the address below. If you believe we have mishandled your data you may complain to us first, and to the Personal Data Protection Commission of Tanzania.
Unaweza kuona taarifa zako binafsi, kuzirekebisha, kuzifuta, kuondoa ridhaa yako, na kutuomba nakala ya tulizonazo, kwa kutumia programu au kwa kuandika kwenye anwani iliyo hapa chini. Kama unaamini tumeshughulikia taarifa zako vibaya, unaweza kulalamika kwetu kwanza, na kwa Tume ya Ulinzi wa Taarifa Binafsi ya Tanzania.
Changes to this policy
Mabadiliko ya sera hii
If we change this policy we will update the date at the top of this page and, where the change is significant, tell members inside the app.
Tukibadilisha sera hii tutasasisha tarehe iliyo juu ya ukurasa huu na, pale mabadiliko yatakapokuwa makubwa, tutawaeleza wanachama ndani ya programu.
Contact us
Wasiliana nasi
NACOPHA, Dar es Salaam, Tanzania · Phone: +255 745 111 242 · Email: nacopha@nacopha.or.tz