Child Safety Standards

NACOPHA Membership App (org.nacopha.membership) · Developed by Twende Technologies

Viwango vya Ulinzi wa Mtoto

Last updated: 7 September 2026

NACOPHA (the National Council of People Living with HIV in Tanzania) and its development partner, Twende Technologies, are committed to protecting children and to keeping the NACOPHA Membership App a safe place for everyone who uses it. These standards apply to the app published on Google Play as org.nacopha.membership.

NACOPHA (Baraza la Taifa la Watu Wanaoishi na VVU Tanzania) pamoja na mshirika wake wa maendeleo, Twende Technologies, wamejitoa kulinda watoto na kuifanya programu ya Uanachama wa NACOPHA kuwa mahali salama kwa kila anayeitumia. Viwango hivi vinahusu programu iliyochapishwa Google Play kama org.nacopha.membership.

Zero tolerance for child sexual abuse and exploitation (CSAE)

Hatuvumilii kabisa unyanyasaji na ukatili wa kingono kwa watoto (CSAE)

We strictly prohibit child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) in any form, on or through the NACOPHA Membership App. This includes, and is not limited to:

Tunakataza kabisa unyanyasaji na ukatili wa kingono kwa watoto (CSAE) pamoja na picha au maudhui ya ukatili wa kingono kwa watoto (CSAM), kwa namna yoyote, ndani ya au kupitia programu ya Uanachama wa NACOPHA. Hii inajumuisha, bila kuishia hapo:

Any account found doing this is removed at once, and we report the violation to the relevant authorities.

Akaunti yoyote itakayobainika kufanya hivi inaondolewa papo hapo, na tunaripoti kwa mamlaka husika.

Reporting from inside the app

Kutoa taarifa ukiwa ndani ya programu

The app gives users a way to report concerns, including suspected child safety violations or CSAM. Our team reviews every report and acts on it promptly. You may also write directly to the child-safety contact below.

Programu inatoa njia ya mtumiaji kutoa taarifa ya jambo linalomtia wasiwasi, ikiwa ni pamoja na uvunjifu wa ulinzi wa mtoto au CSAM. Timu yetu inapitia kila taarifa na kuchukua hatua mara moja. Pia unaweza kuandika moja kwa moja kwenye anwani ya ulinzi wa mtoto iliyo hapa chini.

How we handle CSAM

Jinsi tunavyoshughulikia CSAM

Any CSAM found through a user report, our own moderation, or a notice from a third party is taken down as fast as we can. We preserve the evidence the law requires us to keep, disable the accounts involved, and report confirmed cases to the child-protection and law-enforcement authorities, including the National Center for Missing and Exploited Children (NCMEC) where that applies.

CSAM yoyote itakayogundulika kupitia taarifa ya mtumiaji, ukaguzi wetu wenyewe, au taarifa kutoka kwa upande wa tatu inaondolewa haraka iwezekanavyo. Tunahifadhi ushahidi ambao sheria inatutaka kuutunza, tunazima akaunti zinazohusika, na tunaripoti matukio yaliyothibitika kwa mamlaka za ulinzi wa mtoto na vyombo vya sheria, ikiwa ni pamoja na National Center for Missing and Exploited Children (NCMEC) pale inapohusika.

The app is for adults

Programu hii ni kwa watu wazima

NACOPHA membership is for people aged 18 and over. The app has no public profiles, no messaging between users, and no way to upload photographs or video, so there is no surface on which a child could be contacted or such material shared. We do not knowingly collect data from children, and we delete any account we find to belong to one.

Uanachama wa NACOPHA ni kwa watu wenye miaka 18 na zaidi. Programu haina wasifu wa hadhara, haina mawasiliano kati ya watumiaji, na haina njia ya kupakia picha au video, hivyo hakuna nafasi ya mtoto kufikiwa au maudhui hayo kusambazwa. Hatukusanyi taarifa za watoto kwa kujua, na tunafuta akaunti yoyote tutakayobaini ni ya mtoto.

Compliance with child safety laws

Kuzingatia sheria za ulinzi wa mtoto

We comply with the child safety laws of Tanzania, including the Law of the Child Act, and with those of every jurisdiction where the app is available. We cooperate with law enforcement and child-protection agencies in the investigation of CSAE.

Tunazingatia sheria za ulinzi wa mtoto za Tanzania, ikiwa ni pamoja na Sheria ya Mtoto, pamoja na sheria za kila nchi ambako programu inapatikana. Tunashirikiana na vyombo vya sheria na taasisi za ulinzi wa mtoto katika uchunguzi wa CSAE.

Child safety point of contact

Mahali pa kutoa taarifa za ulinzi wa mtoto

Concerns about child safety, CSAE or CSAM relating to this app can be reported to our designated child-safety contact:

Wasiwasi wowote kuhusu ulinzi wa mtoto, CSAE au CSAM unaohusiana na programu hii unaweza kutolewa kwa mwakilishi wetu wa ulinzi wa mtoto:

NACOPHA Child Safety Team
Email: info@nacopha.or.tz
Phone: +255 745 111 242
National Council of People Living with HIV (NACOPHA), Dar es Salaam, Tanzania

In Tanzania, child protection concerns can also be reported to the national child helpline on 116, which is free of charge.

Hapa Tanzania, taarifa za ulinzi wa mtoto zinaweza pia kutolewa kwenye namba ya msaada kwa mtoto 116, bila malipo.

See also our Privacy Policy and data deletion page.